Refund policy

RETURN & REFUND POLICY

We want you to be completely satisfied with your order. Please read below for our full return and refund policy.

DAMAGED OR DEFECTIVE ITEMS
Please inspect your order upon reception. If your item arrives damaged, defective, or incorrect, contact us immediately via WhatsApp (available at the bottom of our homepage) or by email at support@groominglab5.com, along with a photo of the item showing the issue. Once your claim is approved, we will arrange, at our own expense, either a replacement or a full refund — whichever you prefer.

NON-RETURNABLE ITEMS
Outside of the above, we do not accept returns or exchanges for reasons such as change of mind or personal preference. All our products are personal care / grooming items, which for hygiene reasons cannot be returned once opened or used. We also do not accept returns on sale items or gift cards.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
Notwithstanding the above, if your order is shipped to an address within the European Union, you have the legal right to cancel or return your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection law. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase. To start a return under this provision, contact us at support@groominglab5.com. Return shipping costs for cancellations under this cooling-off period are the responsibility of the customer, unless the item is also damaged or defective, in which case the Damaged or Defective Items section above applies.

HOW TO START A RETURN
To start any return or claim, contact us at support@groominglab5.com or via WhatsApp (bottom of our homepage). Please do not send items back to us before your return has been approved — items sent without prior approval will not be accepted. If approved, we will provide instructions on how and where to send your package.

REFUNDS
Once we receive and inspect your returned item, we will notify you whether the refund or replacement has been approved. If approved, refunds are automatically issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@groominglab5.com.

CONTACT
PAVLAKIS P SINGLE MEMBER P.C.
Digeni Griva 2, 17342, Agios Dimitrios, Athens, Greece
Email: support@groominglab5.com
WhatsApp: available at the bottom of our homepage