Shipping policy
SHIPPING POLICY
This Shipping Policy explains how GroomingLab.5 processes, ships, and delivers your orders, and what to do if something arrives damaged.
ORDER PROCESSING TIME
All orders are processed within 2–3 business days before shipment. Processing times may occasionally be longer during high-volume periods (e.g. holidays or promotions), in which case we will notify you of any significant delay.
SHIPPING RATES & DELIVERY TIMES
Delivery times below are estimates and begin counting after your order has been processed and handed to the courier. Actual delivery time depends on the shipping option you choose at checkout.
Domestic (Greece)
| Shipping Option | Delivery Time | Cost |
|---|---|---|
| Γρήγορη (Express) | 1–2 business days | €13.00 |
| Τυπική (Standard) | 3–5 business days | €5.00 (Free on orders €50.00 and up) |
European Union (Austria, Belgium, Czechia, and 23 additional EU countries)
| Shipping Option | Delivery Time | Cost |
|---|---|---|
| DHL Express | 1–2 business days | €15.90 |
| DHL Economy | 3–5 business days | €10.50 |
| National Postal Services (via Deutsche Post Global Mail) | 5–8 business days | €6.00 |
United Kingdom
| Shipping Option | Delivery Time | Cost |
|---|---|---|
| DHL Express | 1–2 business days | €18.40 |
| DHL Economy (up to 5kg) | 5–8 business days | €12.50 |
| Royal Mail (via National Postal Services) | 5–8 business days | €6.90 |
UAE, Bahrain & Saudi Arabia
| Shipping Option | Delivery Time | Cost |
|---|---|---|
| Aramex Standard | 4–10 business days | €10.00 |
OUR SHIPPING PARTNERS
Depending on the destination and shipping option selected, your order will be shipped via DHL, National Postal Services (through Deutsche Post Global Mail), or Aramex.
DAMAGED OR DEFECTIVE ITEMS
We carefully package every order, but if your item arrives damaged or defective, we will make it right, at our own expense, with either a replacement or a full refund.
Please note: we are not able to accept returns for reasons such as "changed my mind" or personal preference. We only accept claims for items that arrive damaged, defective, or incorrect.
To report a damaged or defective item, please contact us on WhatsApp at the bottom of Home Page as soon as possible after delivery, along with a photo of the item showing the damage. This is the fastest way to reach us and get your issue resolved quickly.
QUESTIONS
If you have any questions about this Shipping Policy, please contact us at support@groominglab5.com or via WhatsApp at home page.